Need Help?

If you’re looking for support with a product or want to learn something new, we have a host of resources to help you.

Support for Students

Blackboard’s help website has answers to all of your product-related questions, whether you are trying to log in for the first time or you need to submit a final paper. The site simplifies the search process by directing you to content that’s just for students.

Student Resources
More help at help.blackboard.com

Support for Educators

Blackboard Help provides support and guidance for educators from K-12 to higher education and professional education. The site lets you easily find help by product—and helps you find which product your school uses.

Educator Resources
More help at help.blackboard.com

System Administrators

Behind the Blackboard provides product support and reference materials, software downloads, known issues, and allows you to manage your account. The site also serves as a supplement to your primary campus helpdesk.

Visit Behind the Blackboard
Visit help.blackboard.com

Developers

Connect with the Blackboard developer community and find documentation specifically for developers, ask questions of Blackboard employees and your peers, and learn about upcoming developer events.

Find Developer Support

Blackboard Training

Blackboard’s Learning Services & Training team can support your training needs by ensuring that your faculty and staff have the skills to maximise their use of the technology in which you’ve invested. We offer online and onsite training courses with content for all of our platforms.

Find Learn Training Options
Find Collaborate Training Options

Support by Product

Get help when and where you need it as you navigate some of the newest and most robust technology in the industry.

Blackboard Learn

Administrators

Developers

Find support for developers

Instructors, Faculty & Designers

Students

Training & Technical Services

Blackboard Ally

Administrators

System administrators can create support tickets in our “Behind The Blackboard” support portal.
Support for Blackboard Ally
View the Blackboard Ally documentation
Visit the Ally User Group

Instructors, Faculty & Designers

Students

Blackboard Collaborate

Administrators

Blackboard system administrators can find support, download software, obtain reference materials and manage their Blackboard account.
Find Support for Administrators

Instructors & Students

Blackboard Collaborate users can find support through our 24/7 staffed support team and online knowledge base.
Find Support for Instructors & Students

Technical Support Portal

Find the help and support you need, as well as extensive training offerings for Blackboard Collaborate.
Visit Behind the Blackboard
Blackboard Collaborate Training Solutions

Blackboard Analytics

Customer Support Portal

Our customer support portal gives you access to the tutorials, documentations and product information you need to make the most of your data analytics.
Support for Blackboard Analytics

Blackboard Mobile Suite

Students & Faculty

If you're a student, faculty member, parent or any other user of the Blackboard Mobile solution, please contact your local school or organisation or visit their web site for any questions you may have.
Support for the Blackboard App for Students
Support for the Blackboard Instructor App

Blackboard Connect

General Support

If you are one of our more than 100,000 Blackboard Connect users and need assistance, contact Client Care via email or by calling (888) 599-2720, or call your school, institution or organisation or visit their web site.
If you are receiving Blackboard Connect messages in error, or no longer wish to receive them, contact the sending institution.
Administration Support for Blackboard Connect